{"id":"n_dozhffg3mjms5mgsm7xq","seq":10307239,"kind":"article","title":"KI-Agenten bei United Airlines: Fluggesellschaft sperrt Zugriff auf Kundenkonten und Buchungsportale","title_en":"AI agents at United Airlines: Airline blocks access to customer accounts and booking portals","url":"https://www.tz.de/verbraucher/united-airlines-sperrt-ki-agenten-bei-buchungen-und-kundenkonten-zr-94586920.html","summary":"Die US-Airline United Airlines untersagt automatisierten KI-Assistenten den direkten Zugriff auf Kundenkonten und die Ticketverwaltung.","published":"2026-11-12T14:23:00Z","seen":"2026-11-12T14:32:10Z","lang":"de","country":"DE","source":{"id":"kite-tz-de-05ad25","name":"tz.de","domain":"tz.de"},"via":"kite-tz-de-05ad25","topics":["bavaria"],"entities":[{"id":"Q174769","name":"United Airlines","type":"org"}],"image":"https://www.tz.de/assets/images/43/872/43872262-fleet-week-air-show-in-san-francisco-2def.jpg","mentions":2,"story":"st_p6rxgedmwtbcsln5b5ea","category":"science-technology","category_p":0.27,"category2":"crime-law","sentiment":"negative","tone":-0.75,"political":0.27}