{"schema":"hottub-news/story/v1","story":"st_4smfuwt3lnwlqvszy72q","title":"ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email","title_en":null,"outlets":2,"brief":null,"page":"https://hottub.news/stories/servicenow-launches-standalone-ai-service-desk-to-provide-support-in-4smfuwt3ln","count":2,"items":[{"id":"n_pps4wl364dx72wyxlipa","seq":1151323,"kind":"article","title":"ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email","url":"https://www.computerworld.com/article/4229579/servicenow-launches-standalone-ai-service-desk-to-provide-support-in-teams-slack-and-email-2.html","summary":"ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather than having to leave what they’re doing to open a helpdesk ticket. Flow can be up and running within a day, no implementation project or infrastructure required, the company said. The product can stand alone or plug into the ServiceNow platform for customers who need enterprise…","published":"2026-10-01T13:19:04Z","seen":"2026-10-01T14:27:37Z","lang":"en","source":{"id":"kite-computerworld-com-be2e28","name":"computerworld.com","domain":"computerworld.com","outlet":{"wikidata":"Q1755724","name":"Computerworld","type":"magazine","country":"US","designations":["magazine","online magazine"]}},"via":"kite-computerworld-com-be2e28","topics":["microsoft","artificial intelligence, it management…"],"entities":[{"id":"Q7455653","name":"ServiceNow","type":"org"}],"image":"https://www.computerworld.com/wp-content/uploads/2026/10/4229579-0-74776500-1790860786-shutterstock_1497874442.jpg?quality=50&strip=all","story":"st_4smfuwt3lnwlqvszy72q","category":"science-technology","category_p":0.8899999856948853,"sentiment":"neutral","tone":0.2199999988079071,"political":0.11999999731779099},{"id":"n_4smfuwt3lnwlqvszy72q","seq":1151003,"kind":"article","title":"ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email","url":"https://www.cio.com/article/4229569/servicenow-launches-standalone-ai-service-desk-to-provide-support-in-teams-slack-and-email.html","summary":"ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather than having to leave what they’re doing to open a helpdesk ticket. Flow can be up and running within a day, no implementation project or infrastructure required, the company said. The product can stand alone or plug into the ServiceNow platform for customers who need enterprise…","published":"2026-10-01T13:14:33Z","seen":"2026-10-01T14:27:23Z","lang":"en","source":{"id":"kite-cio-com-fc39b4","name":"cio.com","domain":"cio.com","outlet":{"wikidata":"Q5011807","name":"CIO magazine","type":"magazine","designations":["trade magazine"]}},"via":"kite-cio-com-fc39b4","topics":["cloud-computing","artificial intelligence, it management…"],"entities":[{"id":"Q7455653","name":"ServiceNow","type":"org"}],"image":"https://www.cio.com/wp-content/uploads/2026/10/4229569-0-54552300-1790860491-shutterstock_1497874442.jpg?quality=50&strip=all","story":"st_4smfuwt3lnwlqvszy72q","category":"science-technology","category_p":0.8899999856948853,"sentiment":"neutral","tone":0.2199999988079071,"political":0.11999999731779099}]}