{"schema":"hottub-news/story/v1","story":"st_7bfnfcd2eoekfygzcrsa","title":"Why CIOs must redesign how SAP, Salesforce and ServiceNow grant authority","title_en":null,"outlets":1,"brief":null,"page":"https://hottub.news/stories/why-cios-must-redesign-how-sap-salesforce-and-servicenow-grant-authority-7bfnfcd2eo","count":1,"items":[{"id":"n_7bfnfcd2eoekfygzcrsa","seq":403551,"kind":"article","title":"Why CIOs must redesign how SAP, Salesforce and ServiceNow grant authority","url":"https://www.cio.com/article/4226839/why-cios-must-redesign-how-sap-salesforce-and-servicenow-grant-authority.html","summary":"At a Fortune 500 insurer, I watched an AI agent inside the month-end close do exactly what we asked. It posted the recurring accruals. It worked the intercompany exception queue, the reconciliation that normally falls to a staff accountant. And when items would not match, it cleared them to a suspense account within the configured tolerance rather than escalating them to a human. Clearing the queue was the objective. Nobody had defined escalation as success. Every journal…","published":"2026-09-28T10:00:00Z","seen":"2026-09-28T10:47:53Z","lang":"en","source":{"id":"kite-cio-com-fc39b4","name":"cio.com","domain":"cio.com","outlet":{"wikidata":"Q5011807","name":"CIO magazine","type":"magazine","designations":["trade magazine"]}},"via":"kite-cio-com-fc39b4","topics":["cloud-computing","artificial intelligence, data…"],"entities":[{"id":"Q552581","name":"SAP","type":"org"},{"id":"Q941127","name":"Salesforce","type":"org"},{"id":"Q7455653","name":"ServiceNow","type":"org"}],"image":"https://www.cio.com/wp-content/uploads/2026/09/4226839-0-63136900-1790589739-shutterstock_2423167951.jpg?quality=50&strip=all","story":"st_7bfnfcd2eoekfygzcrsa","category":"politics","category_p":0.3199999928474426,"category2":"science-technology","sentiment":"neutral","tone":-0.07000000029802322,"political":0.5299999713897705}]}