{"schema":"hottub-news/story/v1","story":"st_ddkxtxt4kvozmaxponba","title":"신한은행, '편리·안전 혁신' 고객 의견 반영해 서비스 개선","title_en":"Shinhan Bank reflects customer opinions to improve service with 'convenience and safety innovation'","outlets":1,"brief":null,"page":"https://hottub.news/stories/shinhan-bank-reflects-customer-opinions-to-improve-service-with-ddkxtxt4kv","count":1,"items":[{"id":"n_ddkxtxt4kvozmaxponba","seq":728359,"kind":"article","title":"신한은행, '편리·안전 혁신' 고객 의견 반영해 서비스 개선","title_en":"Shinhan Bank reflects customer opinions to improve service with 'convenience and safety innovation'","url":"https://www.mk.co.kr/news/special-edition/12163816","summary":"신한은행이 한국능률협회컨설팅(KMAC)이 주관하는 '2026 한국산업의 고객만족도(KCSI)' 은행산업 부문에서 13년 연속 1위를 차지했다. 고객 의견을 서비스와 제도 개선에 반..","published":"2026-09-29T15:00:00Z","seen":"2026-09-29T17:20:46Z","lang":"ko","country":"KR","source":{"id":"kite-mk-co-kr-2679f8","name":"mk.co.kr","domain":"mk.co.kr","outlet":{"wikidata":"Q625035","name":"Maeil Business Newspaper","type":"newspaper","country":"KR","designations":["business newspaper"]}},"via":"kite-mk-co-kr-2679f8","topics":["전체뉴스"],"authors":["author"],"entities":[{"id":"Q487230","name":"Shinhan Bank","type":"org"}],"image":"https://pimg.mk.co.kr/news/cms/202609/30/20260930_01110206000004_M00.jpg","story":"st_ddkxtxt4kvozmaxponba","category":"economy-business","category_p":0.7900000214576721,"sentiment":"neutral","tone":0.18000000715255737,"political":0.07000000029802322}]}