{"schema":"hottub-news/story/v1","story":"st_fdgymkzwxs4c26g4pnpa","title":"Wiltshire Council turns to AI as complaints surge","title_en":null,"outlets":2,"brief":null,"page":"https://hottub.news/stories/wiltshire-council-turns-to-ai-as-complaints-surge-fdgymkzwxs","count":2,"items":[{"id":"n_v66upzfpydyjtm2amata","seq":1398870,"kind":"article","title":"Watch: Wiltshire Council on rising complaints and the use of AI","url":"https://www.localgov.co.uk/Watch-Wiltshire-Council-on-rising-complaints-and-the-use-of-AI/65035","published":"2026-10-02T12:22:00Z","seen":"2026-10-02T17:39:51Z","lang":"en","country":"GB","source":{"id":"localgov.co.uk","name":"localgov.co.uk","domain":"localgov.co.uk"},"via":"gdelt-gkg-english","topics":["economy"],"authors":["William Eichler"],"entities":[{"id":"Q1990879","name":"Wiltshire Council","type":"org"}],"story":"st_fdgymkzwxs4c26g4pnpa","category":"science-technology","category_p":0.4099999964237213,"sentiment":"neutral","tone":-0.6800000071525574,"political":0.41999998688697815},{"id":"n_fdgymkzwxs4c26g4pnpa","seq":932163,"kind":"article","title":"Wiltshire Council turns to AI as complaints surge","url":"https://www.localgov.co.uk/Wiltshire-Council-turns-to-AI-as-complaints-surge/65016","summary":"Wiltshire Council is exploring the use AI tools to respond to a dramatic jump in the number of complaints.","published":"2026-09-30T14:47:58Z","seen":"2026-09-30T14:47:58Z","lang":"en","country":"GB","source":{"id":"kite-localgov-co-uk-e41c6e","name":"localgov.co.uk","domain":"localgov.co.uk"},"via":"kite-localgov-co-uk-e41c6e","story":"st_fdgymkzwxs4c26g4pnpa","category":"science-technology","category_p":0.20999999344348907,"category2":"politics","sentiment":"negative","tone":-0.6299999952316284,"political":0.3799999952316284}]}