{"schema":"hottub-news/story/v1","story":"st_lug5sp2gulkymissnbla","title":"HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul","title_en":null,"outlets":1,"brief":null,"page":"https://hottub.news/stories/hmrc-bets-up-to-2-4b-on-salesforce-for-taxpayer-crm-overhaul-lug5sp2gul","count":1,"items":[{"id":"n_lug5sp2gulkymissnbla","seq":622284,"kind":"article","title":"HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul","url":"https://www.theregister.com/public-sector/2026/09/29/hmrc-bets-up-to-24b-on-salesforce-for-taxpayer-crm-overhaul/5299389","summary":"Ten-year deal covers customer records, case management, portals, analytics, and AI, with extensions possible to 2041","published":"2026-09-29T08:30:00Z","seen":"2026-09-29T08:58:23Z","lang":"en","country":"GB","source":{"id":"the-register-science","name":"The Register — science","domain":"theregister.com","outlet":{"wikidata":"Q1363733","name":"The Register","type":"website","country":"GB","designations":["website"]}},"via":"the-register-science","topics":["space","science","public sector"],"entities":[{"id":"Q166559","name":"HM Revenue and Customs","type":"org"},{"id":"Q941127","name":"Salesforce","type":"org"}],"image":"https://image.theregister.com/?imageId=5288694&width=800","mentions":2,"story":"st_lug5sp2gulkymissnbla","category":"economy-business","category_p":0.8999999761581421,"sentiment":"neutral","tone":0.18000000715255737,"political":0.3199999928474426}]}