{"schema":"hottub-news/story/v1","story":"st_mopofuc2dvlube3yfblq","title":"Несколько дней без связи: Elisa вышла на связь с клиенткой только после жалобы в соцсетях","title_en":null,"outlets":3,"brief":null,"page":"https://hottub.news/stories/story-mopofuc2dv","count":3,"items":[{"id":"n_4o6fe5u3hbhxpjha6gaa","seq":11069752,"kind":"article","title":"Päevadeks Elisa teenustest ilma jäänud naisega võeti ühendust alles pärast mure avalikustamist: ehk nägid minu postitust?","url":"https://elu24.postimees.ee/8582321/paevadeks-elisa-teenustest-ilma-jaanud-naisega-voeti-uhendust-alles-parast-mure-avalikustamist-ehk-nagid-minu-postitust","published":"2026-11-14T12:45:00Z","seen":"2026-11-14T13:37:01Z","lang":"et","country":"EE","source":{"id":"elu24.postimees.ee","name":"elu24.postimees.ee","domain":"elu24.postimees.ee"},"via":"gdelt-gkg-translingual","topics":["economy"],"story":"st_mopofuc2dvlube3yfblq","category":"crime-law","category_p":0.25,"sentiment":"negative","tone":-0.7300000190734863,"political":0.09000000357627869},{"id":"n_qnbipukcfgvtdhlxmrfq","seq":11047741,"kind":"article","title":"Päevadeks Elisa teenustest ilma jäänud naisega võeti ühendust alles pärast mure avalikustamist: ehk nägid minu postitust?","url":"https://pmo.ee/8582321","summary":"Läänemaal elav Merili sattus ebameeldivasse olukorda, kui tema kodus kadusid korraga nii internet, telepilt ja ka telefonilevi. Kõiki kolme teenust pakub talle Elisa, kuid naise sõnul ei saanud ta mitu päeva ettevõttelt selget infot ega abi. Eriti keeruliseks tegi olukorra see, et Merili teenib elatist kodukontoris virtuaalassistendina. «Olles nende pikaajaline klient, eeldaksin ma elementaarset viisakust,» pahandas naine.","published":"2026-11-14T12:00:00Z","seen":"2026-11-14T12:06:00Z","lang":"et","country":"EE","source":{"id":"kite-postimees-ee-747d8f","name":"postimees.ee","domain":"postimees.ee","outlet":{"wikidata":"Q1355052","name":"Postimees","type":"newspaper","designations":["daily newspaper"]}},"via":"kite-postimees-ee-747d8f","topics":["elu24"],"image":"https://f12.pmo.ee/SmQjPXEtwUV_t822TMnzDq2-MuI=/480x270/filters:focal(595x418:4019x3106)/nginx/o/2026/01/28/17409226t1h820b.jpg","mentions":2,"story":"st_mopofuc2dvlube3yfblq","category":"crime-law","category_p":0.25,"sentiment":"negative","tone":-0.6899999976158142,"political":0.09000000357627869},{"id":"n_mopofuc2dvlube3yfblq","seq":11029392,"kind":"article","title":"Несколько дней без связи: Elisa вышла на связь с клиенткой только после жалобы в соцсетях","url":"https://pmo.ee/8583390","summary":"Жительница Ляэнемаа Мерили попала в неприятную ситуацию, когда в ее доме одновременно пропали и интернет, и телевизионный сигнал, и телефонная связь. Все три услуги ей предоставляет Elisa, но, по словам клиентки, она несколько дней не могла получить от компании четкой информации или помощи. Ситуацию особенно осложняло то, что Мерили зарабатывает на жизнь, работая из дома виртуальным ассистентом. «Являясь их давним клиентом, я ожидала элементарной вежливости», - возмутилась…","published":"2026-11-14T09:49:42Z","seen":"2026-11-14T10:58:00Z","lang":"ru","country":"EE","source":{"id":"kite-limon-postimees-ee-23e3d0","name":"limon.postimees.ee","domain":"limon.postimees.ee"},"via":"kite-limon-postimees-ee-23e3d0","topics":["limon","жизнь"],"image":"https://f12.pmo.ee/SmQjPXEtwUV_t822TMnzDq2-MuI=/480x270/filters:focal(595x418:4019x3106)/nginx/o/2026/01/28/17409226t1h820b.jpg","mentions":3,"story":"st_mopofuc2dvlube3yfblq","category":"crime-law","category_p":0.41999998688697815,"sentiment":"negative","tone":-0.5600000023841858,"political":0.009999999776482582}]}