{"schema":"hottub-news/story/v1","story":"st_uxr6qhh3fhs3z6qeh6sa","title":"‘AI amnesia’ tests Filipino trust in brands","title_en":null,"outlets":2,"brief":null,"page":"https://hottub.news/stories/ai-amnesia-tests-filipino-trust-in-brands-uxr6qhh3fh","count":2,"items":[{"id":"n_2j77telhrcle4skz4seq","seq":431603,"kind":"article","title":"'AI amnesia' frustrates Filipino customers, survey finds","url":"https://newsbytes.ph/2026/09/28/ai-amnesia-frustrates-filipino-customers-survey-finds","published":"2026-09-28T12:05:00Z","seen":"2026-09-28T12:53:24Z","lang":"en","country":"PH","source":{"id":"newsbytes.ph","name":"newsbytes.ph","domain":"newsbytes.ph"},"via":"gdelt-gkg-english","topics":["economy"],"authors":["Newsbytes.PH"],"entities":[{"id":"Q33298","name":"Filipino","type":"place"}],"story":"st_uxr6qhh3fhs3z6qeh6sa","category":"economy-business","category_p":0.6299999952316284,"sentiment":"negative","tone":-0.33000001311302185,"political":0.09000000357627869},{"id":"n_uxr6qhh3fhs3z6qeh6sa","seq":100273,"kind":"article","title":"‘AI amnesia’ tests Filipino trust in brands","url":"https://www.manilatimes.net/2026/09/27/business/sunday-business-it/ai-amnesia-tests-filipino-trust-in-brands/2433384","summary":"SINGAPORE — Filipino consumers are increasingly comfortable using artificial intelligence for routine customer-service tasks, but many still expect AI systems to remember previous interactions and disclose when they are dealing with a machine. Twilio’s 2026 Customer Insights Series found that AI agents now handle 46 percent of customer-service conversations in the Philippines, with businesses expecting the figure to reach 61 percent by 2027. Yet 73 percent of Filipino…","published":"2026-09-26T16:04:00Z","seen":"2026-09-27T02:06:57Z","lang":"en","source":{"id":"kite-manilatimes-net-fa67ee","name":"manilatimes.net","domain":"manilatimes.net","outlet":{"wikidata":"Q1573100","name":"The Manila Times","type":"magazine","country":"PH","designations":["organization","periodical"]}},"via":"kite-manilatimes-net-fa67ee","topics":["asia","business"],"authors":["Jing Garcia"],"story":"st_uxr6qhh3fhs3z6qeh6sa","category":"economy-business","category_p":0.5600000023841858,"sentiment":"neutral","tone":-0.09000000357627869,"political":0.14000000059604645}]}