{"schema":"hottub-news/story/v1","story":"st_v7ociurqfznbr5fjnrxq","title":"A Mercedes-Benz dealership’s service director embraces AI to improve turn time","title_en":null,"outlets":1,"brief":null,"page":"https://hottub.news/stories/a-mercedes-benz-dealerships-service-director-embraces-ai-to-improve-v7ociurqfz","count":1,"items":[{"id":"n_v7ociurqfznbr5fjnrxq","seq":474243,"kind":"article","title":"A Mercedes-Benz dealership’s service director embraces AI to improve turn time","url":"https://www.wardsauto.com/news/a-mercedes-benz-dealerships-service-director-embraces-ai-to-improve-turn-t/830839","summary":"Keeping the customer communication personal but using AI behind the scenes has made all the difference.","published":"2026-09-28T15:45:00Z","seen":"2026-09-28T16:34:53Z","lang":"en","source":{"id":"kite-wardsauto-com-2f6b59","name":"wardsauto.com","domain":"wardsauto.com"},"via":"kite-wardsauto-com-2f6b59","topics":["auto"],"authors":["Alysha Webb"],"entities":[{"id":"Q36008","name":"Mercedes-Benz","type":"org"}],"story":"st_v7ociurqfznbr5fjnrxq","category":"science-technology","category_p":0.6899999976158142,"sentiment":"positive","tone":0.5799999833106995,"political":0.009999999776482582}]}