{"schema":"hottub-news/story/v1","story":"st_yrkfvblpzgwf7wmkbzgq","title":"花旗運用AI推動現代化轉型 提升營運效率與客戶服務","title_en":"Citibank uses AI to drive modernization, enhancing operational efficiency and customer service","outlets":2,"brief":null,"page":"https://hottub.news/stories/citigroup-uses-ai-to-drive-modernization-enhancing-operational-yrkfvblpzg","count":2,"items":[{"id":"n_xihs2lyuuvngjeiik3lq","seq":1469297,"kind":"article","title":"花旗運用AI推動現代化轉型 提升營運效率與客戶服務","title_en":"Citibank uses AI to drive modernization, enhancing operational efficiency and customer service","url":"https://finance.ettoday.net/news/3248174","summary":"生成式人工智慧（AI）快速發展，為金融業的營運模式與服務方式帶來新的可能。花旗集團持續擴大AI在各項業務及工作流程中的應用，結合科技、數據與人才專業，提升資訊處理、分析研判及客戶服務效率，加速推動銀行現代化轉型。 《詳全文...》","published":"2026-10-03T01:31:00Z","seen":"2026-10-03T03:27:13Z","lang":"zh","country":"TW","source":{"id":"kite-feedburner-com-c31c9e","name":"feedburner.com","domain":"feeds.feedburner.com"},"via":"kite-feedburner-com-c31c9e","entities":[{"id":"Q857063","name":"Citibank","type":"org"}],"story":"st_yrkfvblpzgwf7wmkbzgq","category":"science-technology","category_p":0.5099999904632568,"category2":"economy-business","sentiment":"positive","tone":0.5099999904632568,"political":0.009999999776482582},{"id":"n_yrkfvblpzgwf7wmkbzgq","seq":1339499,"kind":"article","title":"花旗運用AI推動現代化轉型 提升營運效率與客戶服務","title_en":"Citigroup uses AI to drive modernization, enhancing operational efficiency and customer service","url":"https://ec.ltn.com.tw/article/breakingnews/5593485","summary":"面對生成式人工智慧（Gen AI）快速發展及金融服務需求持續演進，花旗集團（花旗）積極將人工智慧（AI）融入業務營運，並將其視為推動現代化轉型的重要驅動力。透過AI技術的...…","published":"2026-10-02T09:25:23Z","seen":"2026-10-02T12:22:46Z","lang":"zh","country":"TW","source":{"id":"kite-news-ltn-com-tw-159e73","name":"news.ltn.com.tw","domain":"news.ltn.com.tw"},"via":"kite-news-ltn-com-tw-159e73","entities":[{"id":"Q219508","name":"Citigroup","type":"org"}],"story":"st_yrkfvblpzgwf7wmkbzgq","category":"science-technology","category_p":0.5099999904632568,"category2":"economy-business","sentiment":"positive","tone":0.5099999904632568,"political":0.009999999776482582}]}